Terms & Conditions

Use of the Site

Bookings are subject to Lake Central Cairn’s terms and conditions and policies and you should read these before proceeding with your booking.

We make every effort to ensure all information displayed on the Site is accurate; however, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the Site is free of errors or faults. We reserve the right to change information published on the Site at any time. We are not liable to you or any other person for any loss in connection with the use of a linked site.

To the maximum extent permitted by law, we are not liable for any loss or damage, however caused (including negligence) which may be directly or indirectly suffered, in connection with your use of or inability to access this site, or the purchase and use of any products and services supplied via this site. The limitation of liability (whether arising under contract, tort (including negligence or statute), applies to all damages or any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased goods or services. These terms do not affect consumers’ statutory rights.

We may change or modify all or any part of these terms and conditions by posting changes to the Site.

Bookings and Reservations

Guests may make reservations in advance through Lake Central Cairns website, travel agents accommodation website, telephone and in person.

When making reservations, Guests will be required to provide identification information including, but not limited to, their name, contact telephone number, email address and credit card details.

Payment details will be required for all reservations. Unless the reservation is expressly stated to require payment at the time of reservation, no payment will be taken until 72 hour prior to arrival.

The Motel does not guarantee room/bed allocations.

Bookings made through a third party website must be amended or cancelled through the third party website.

Guests may extend their stay subject to availability; rate are subject to change. Lake Central Cairns will use all reasonable endeavours to accommodate such requests.

Prices for rooms include all taxes, unless otherwise stated on the Site. Payment will be debited to your nominated credit card at the time the booking is placed in the total amount shown on the booking page.

Fees & Payment

The following payment methods are accepted by Lake Central Cairns:

  • Credit and Debit Cards – Visa, Mastercard
  • Cash (Australian Dollars)

Please note that there is a 2.5% surcharge for credit card transactions.

Deposit Policy

A Credit Card pre-authorisation of $200 is required upon check-in. The pre-authorised amount is set aside by your bank for a period of up to 10 working days The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest contacting your bank for more information. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. Lake Central Cairns reserve the right to pre-authorise all credit cards upon check-in.

Cancellations

To cancel a booking you must contact Lake Central Cairns directly. This can be via email, by phone or in person. Bookings made through a third party website must be amended or cancelled through the third party website.

Bookings cancelled 72 hours prior to arrival will be fully refunded.

For bookings cancelled less than 72 hours prior to arrival, a cancellation fee equivalent to one nights’ stay per person is applicable.

No Shows – If you do not cancel and do not check-in on the first day of your booking, a cancellation fee equivalent to one nights’ stay per person is applicable. If your booking is for more than one night, Lake Central Cairns reserves the right to cancel the remainder of your booking and resell the room.

Please note Lake Central Cairns is not responsible for circumstances out of our control such as change in weather conditions, nor can any booking be cancelled or amended by you at any time on the basis of weather conditions. We strongly recommend travel insurance be taken out to cover such events.

Check-In

New arrivals can check into their rooms from 2:00pm. Guests may arrive earlier and leave their luggage at the motel but access to rooms will normally not be granted until after 2:00pm, to allow for cleaning.

Upon check-in, the person whose name the booking is in, must sign our guest registration and supply valid photo ID and a Credit Card in their name for security purposes. This will be recorded on our Guest Registration Form and must be signed by the same person whose name is on the booking.

Check-Out

Departing guests must remove all their belongings from their room and check out by 10:00am. At this time, all possessions must be removed from the room. If you need to store your luggage on the day of your departure please arrange it with reception. We offer free luggage storage until 7:00pm.

Late check-outs are available upon request. Please contact Reception to check availability. Additional fees may be applied. A late check-out fee may apply if the room is not vacated prior to the set check-out time of the property.

Disabled Customers

Unfortunately, Lake Central Cairns does not have wheelchair accessible facilities.

Liability

Except in relation to death or personal injury caused by our negligence, Lake Central Cairn’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Data Protection

Lake Central Cairns will not share guests’ personal data with any third parties for any reasons without the prior consent of the guest concerned. Such data will only be collected, processed and held in accordance with Lake Central Cairn’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

General

Lake Central Cairns may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform guests as soon as is reasonably possible of any such changes.

Discretion

All bookings are subject to availability and Lake Central Cairns reserve the right to decline any booking at our discretion.

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