Phone: +61 7 4051 4933
Address: 139 Lake Street, Cairns, QLD 4870
Personal Information We Collect
We may collect personal information about you. Such information may include: your name, address & contact details; your date of arrival & departure; any other information you supply to us whilst visiting this site.
How We Use Your Personal Information
The personal information we collect about you is used to book, confirm and pay for your reservation. We may also use your personal information to respond to your queries and perform other acts of customer service.
How We Share Your Personal Information
In order to adequately provide our service to you, we may share your personal information in the following ways:
Credit Card & Merchant Facility Providers; Online Reservations System Providers & Website Development Providers may share your information; solely for the purpose of providing the service which you have requested.
Partnership deals and package promotions may require us to share your personal information with our Business Partners. For example, we may offer a packaged tour which includes our product and our Business Partners product. We may provide your personal information to our partner company in order for them to make a reservation on your behalf.
How We Protect Your Personal Information
The protection of your personal information is important to us. Through technology and security processes, relevant measures are taken to protect your personal information from unauthorised access.
We collect general information from your device when you use our website. This might include your geo-location, IP address, device identifier, the browser and operating system you are using, and details of website that IP address has come from, the pages accessed on our website and the next website visited.
We may use and combine information collected using cookies and tools with information we already have about you to maintain, secure and improve our website, enhance your experience when using our website, display and deliver relevant information and advertising (including direct marketing and targeted ads on third party websites and social media sites) and understand the effectiveness of our marketing and advertising.
If you want to prevent cookies being used, you can change your browser settings to disable cookies or to notify you when you receive a new cookie.
Rights Of Residents Of The European Economic Area and the UK
Under the applicable data protection law, residents of the European Economic Area and the UK have additional rights.
In accordance with applicable data protection law:
- You are entitled to know what personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate, up to date and complete;
- You may request for us to restrict or object to the processing of personal information, including automated processing and profiling;
- You may request that we delete personal information we hold about you, unless there is a lawful reason for us not to do so such as if retention is necessary for us to comply with our legal obligations; and
- In some circumstances, you may request that we provide the personal information (that you have provided to us) to you in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services.
If you wish to exercise any of your rights, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse your request in exceptional circumstances and in accordance with the applicable law, and if this is the case, we will advise you of our reasons for doing so.
In some countries, we may charge a fee for searching for, and providing you with details of the information we hold about you.